FAQ: Unstable Unicorns
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Why am I being asked to pay more?

If you'd only like to receive the items you originally pledged for on Kickstarter, you should be able to finish the survey without any further payment. If you're being asked to pay more, it's more than likely that an add-on was selected in your survey by mistake.

All the items you've pledged for on Kickstarter are already in your order by default, so you only need to select add-ons if you'd like to receive items in addition to what you've already contributed to receive.

You can get back into your survey and add/remove add-ons from here

Last updated: October 04, 2017 11:01

Is there a Sizing Chart for the T-shirts?

Yes! You can check out the sizing guides below:

Standard Unisex

Women's Ultra-Slim

Women's Relaxed Fit

Last updated: October 03, 2017 12:23

Can we get a detailed list of cards and components, for translation or promotion purposes?

We're still working on a finalized list, which we'll be posting it as soon as possible. :)

Last updated: September 22, 2017 13:29

How many players was this game designed for?

We originally designed the game for 4-6 players, but we play tested and tweaked it until it was perfect for 3-8 as well! We also have a 2-player variant that we're planning to make available on the Unstable Unicorns website as soon as possible, and we'll have an announcement about a 1-player variant soon!

Last updated: September 22, 2017 12:35

What size are the cards and play mat? What is the play mat made of?

The cards are standard poker-size cards, and the play mat is 54cm x 22cm. The play mat is made of rubber, like a mouse pad.

Last updated: September 11, 2017 13:06

So much has changed with the Unstable Unicorns campaign! Can you still make your November and December estimates?

If you've backed our campaign at a tier that estimates a November or December delivery, I'm still committed to meeting those estimates! New tiers have the estimate of a February delivery, to make sure that we can meet all our commitments to you and no one's left hanging.

Last updated: September 11, 2017 13:06

Are the campaign rewards EU friendly?

Yes, Unstable Unicorns is officially an EU friendly campaign :D

Last updated: August 27, 2017 13:51

What's the deal with different shipping rates for different tiers? They don't seem to be consistent.

Since we launched the campaign, the price for shipping out the game has gone up, thanks to all that's been added to it, butI'm committed to giving our early backers the shipping cost as originally listed for their tier, and it's my goal to keep shipping rates reasonable for all backers. :)

Last updated: August 24, 2017 14:36

What's up with the GenCon tier?

We had a special bundle planned for GenCon attendees. It contained two black boxes, two NSFW Expansion Packs, two sets of the Kickstarter-exclusive cards, and a play mat. Don't worry if you missed it! All these rewards are available for other tiers through add-ons.

Last updated: September 22, 2017 13:33

Is there room in the Unstable Unicorns box for all the extra cards and expansions?

The box holds roughly 225 cards and will be big enough to hold the base game and all the expansions except the NSFW Expansion Pack, which gets its own box, but I can't guarantee that it'll fit all those cards sleeved. We're working on a bigger box to work with sleeved cards- watch for it closer to summer!

Last updated: September 12, 2017 11:26

I want to get one of the new expansions, but I also want to keep my pledge at a retired with an earlier delivery estimate. What do I do?

Expansions packs and the KSE set are all available as add-ons, so you can get them that way, without having to change tiers :) We offer split shipping for November and December tiers with February add-ons like the Dragons and Rainbow Sprinkles expansions.

Last updated: September 22, 2017 13:24

Is the NSFW Expansion Pack or the KSE set included in the November $35 tier?

I've included the NSFW Expansion Pack and the KSE set in the rewards for all tiers from $35 up, so you won't need to change our raise your pledge amount if you're already backing at that amount. The November $35 tier is the one exception- the NSFW Expansion Pack and the KSE set are NOT included with that (because you're getting 2 copies of the game instead!)

Last updated: September 11, 2017 13:06

How will add-ons work? Where do I go to order them?

We're handling add-ons through BackerKit, so it's easy- just increase your pledge amount by the total cost of the add-ons you want, plus $5 shipping if you’re not in the US, and you'll be able to select them in a BackerKit survey that we’ll send out two weeks after the campaign is ended! :) Also if you change your mind later, we’ll have a separate ordering system in place that's not tied to your pledge amount.

Last updated: September 11, 2017 13:06

Is there a list of the add-ons that you'll have available?

Yes! You can find it on the main campaign page and in our tenth update.

Last updated: September 11, 2017 13:06

I'm excited about the expansion packs, but they're not part of the rewards for my tier! How do I get them?

You can order expansion packs the same way you order other add-ons, by increasing your pledge amount by the cost of the add-on (plus $5 shipping, if not in the US) and selecting them in the BackerKit survey that we'll be sending out two weeks after the campaign has ended :) There will also be options to add money directly in BackerKit to upgrade your reward tier or order more add-ons.

Last updated: September 11, 2017 13:06

Do the $100 tiers get all the bonuses too?

Yes! Everything that's been added to the base game will be automatically added for early pledgers, so you don't have to worry :) Exception are the Apocalypse, Rainbow Sprinkles, and Dragons Expansion Packs, which are available as add-ons.

Last updated: September 11, 2017 13:07

Why are their multiple $50 tiers? Why are there two $65 tiers? Why are there so many retired tiers? What's the difference between all of them?

This is my bad- the rewards got a bit out of control because they weren't set up right and the campaign took off so quickly. I've had to change the tiers a few times to reflect the stretch goals you've all unlocked and the new delivery estimates. Don't worry, though, if you backed an early tier that's been changed or retired, you'll still get everything that the new tiers get at the same pledge amount, plus earlier delivery! I want to reward the backers who've been with us since the beginning, while making sure that everyone gets access to our newest rewards. :)

If you're still confused about the contents of a given tier, check the comprehensive guide at the bottom of the campaign description!

Last updated: September 12, 2017 11:17

Can we get more plushies as add-ons?

Yes! Check out our add-ons section. Also, if you just can't wait, most of our plushies are available for purchase here: https://www.teeturtle.com/collections/teeturtle-minis

Last updated: August 27, 2017 13:51

Can the white box get narwhals too?

Good news- white boxes all get the narwhal cards now too!

Last updated: August 24, 2017 14:36

Does the Kickstarter Exclusive Pack include the cards that have been unlocked with stretch goals?

Yes, the KSE pack includes all five unlocked exclusive cards :) You’ll receive the rewards for all stretch goals that apply to your tier and add-ons, no matter when you backed the campaign.

Last updated: September 22, 2017 13:17

Are there going to be more expansions?

For now, the only planned expansions are the Apocalypse Expansion Pack, the NSFW Expansion Pack, the Rainbow Sprinkles Expansion Pack, and the Dragons Expansion Pack.

Last updated: September 11, 2017 13:06

What do the Kickstarter Exclusive bonus cards do? Are they super powerful?

The bonus cards are powerful, but not overpowered. They're intended more to make the game interesting, rather than unbalance it outright!

Last updated: September 22, 2017 12:38

What countries do you ship to?

We ship to all countries!

Last updated: August 17, 2017 10:04

Do I need multiple copies for 6-8 players?

Only one copy of the game is needed to end 8 friendships at once. That’s really efficient!

When playing with 6+ though, it is frequent that players will run out of cards in the deck. The rules say to shuffle the discard pile into the deck and continue playing, but using the cards from two different copies of the game is also a solution.

Last updated: September 22, 2017 12:47

Shipping Updates No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://unstable-unicorns.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

Contact Us